We began trading in 1989 in Melksham, Wiltshire, as MSK with three original
partners: Marles, Scanlon and Kirby.
Originally established as consulting engineers, we worked on projects such as the Jubilee extension on the underground and providing health and safety services to the likes of McDonald’s and Burger King.
Later on, Burger King took the decision to move away from company-owned stores to becoming franchisee run, deciding that all staff engineers would be made redundant.
By chance, Bob, our managing director, was invited to the meeting to present on compliance. He raised his hand and asked if he could take on these engineers. Several months later, he received a call from an American Burger King associate asking if he was serious about taking on the engineers. This is where our leap Into commercial catering began.
wHO ARE Total QSR?
Our aim is to deliver service excellence and prioritise our clients’ safety and satisfaction.
TOTAL QSR Ltd continually dedicates itself to knowledge building, self-improvement and implementing best practice across each and every process, to guarantee we offer our clients an unparalleled level of service. Our unwavering ambition is to remain true to our ethos of ‘…keeping you open for business’, means we strive to attain a 100% first-time fix rate on our clients’ failed equipment in order to reduce operational downtime, loss of revenue and reputation.
We also take seriously our environmental responsibility, so source new catering technology that includes operational, labour and energy-saving features, which may present the potential for a positive impact upon our clients’ catering businesses.
The QSR part of our name stands for Quick Service Restaurant, and it’s within this fast moving restaurant sphere that we have the majority of our experience and expertise, although we are also responsible for catering equipment maintenance at many schools, coffee shops, service stations, public houses, supermarkets, holiday parks, high street retailers, cafes, garden centres, breweries, construction companies and hospitals. We are also the trusted catering equipment service partner to 68 train stations across the country and 15 of the UK's largest airports.