92% FIRST-TIME FIX RATE
"This remarkable accomplishment obviously plays a significant role in allowing a catering business to trade, saving them the loss of equipment downtime, reputation and revenue."
Luke Herridge, Operations Director
Quite simply, our aim is to deliver service excellence and prioritise our clients’ safety and satisfaction.
TOTAL QSR Ltd continually dedicates itself to knowledge building, self-improvement and implementing best practice across each and every process, to guarantee we offer our clients an unparalleled level of service. Our unwavering ambition is to remain true to our ethos of ‘…keeping you open for business’, means we strive to attain a 100% first-time fix rate on our clients’ failed equipment in order to reduce operational downtime, loss of revenue and reputation.
We also take seriously our environmental responsibility, so source new catering technology that includes operational, labour and energy-saving features, which may present the potential for a positive impact upon our clients’ catering businesses.
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Rational combi oven
Working alongside MOTO since 2008, we carry out all the planned preventative maintenance and reactive works for all the catering equipment for 118 outlets. TOTAL QSR Ltd enjoy a close working relationship with MOTO, and we regularly support their fundraising efforts for their chosen charity, Help for Hero's.
Brands: Burger King, Greggs, Costa Coffee, KFC, West Cornwall Pasty Co
For the last 10 years, TOTAL QSR Ltd has carried out all the planned preventative maintenance, and has responded to all the catering equipment call outs for the UK’s second largest motorway service operator. This includes 225 outlets of the below brands.
Brands: Burger King, KFC, Starbucks, Pret a Manager
Our working relationship with Roadchef, is another that has exceed 10 years. We complete PAT testing, electrical compliance and electrical reactive call out on all of their 217 sites across Great Britain. We are also very proud to be invited to participate in their annual fundraising for Air Ambulance,
Brands: McDonald's, Costa Coffee, Pret a Manager